Future Psych Solutions Privacy Policy

I. Privacy Policy Objective & Scope

At Future Psych Solutions, your privacy and information are of utmost importance to us. We appreciate your visit to our website and your trust in our services. This Privacy Policy ("Policy") outlines the privacy practices of Future Psych Solutions ("Future Psych," "we," "us," or "our"), including how we gather, utilize, and share your Personal Information when you access our website, webpages, and mobile application (collectively referred to as the "Service" or "Site"), as well as through social media, our marketing efforts, and other activities detailed in this Privacy Policy. This Policy is relevant for anyone who visits our website or app, and for individuals who register for accounts with us via the website or app. It does not cover the privacy practices of any third-party websites or applications that may gather information, or that are linked to or available through the Service. Additionally, this Policy does not apply to identifiable health information you provide to Future Psych Solutions’ affiliated medical practitioners during intake, clinical treatment, or in medical records concerning you. For information on their privacy practices, please refer to the Privacy Practices of the Affiliated Medical Groups.

Future Psych Solutions and the Affiliated Medical Groups are not considered "covered entities" or "business associates" under the Health Insurance Portability and Accountability Act and its amendments and regulations ("HIPAA"). However, any Personal Information you provide may be protected under relevant state laws, and Future Psych Solutions and its Affiliated Medical Groups are committed to using and disclosing such information in compliance with these laws.

A. International Users and Usage Outside the U.S.

Our Service is specifically designed for users located within the United States. We advise individuals residing outside of the United States not to utilize our Service. Should you access our Service from outside the United States, be aware that information pertaining to your usage may be transferred, processed, or stored outside of your state or country. This information might be governed by legal standards in your location that offer different levels of protection compared to those in the United States.

Future Psych Solutions' Service is intended exclusively for users who are 18 years of age or older. We do not knowingly gather Personal Information from users under the age of 18 ("Minors"). Our policy is not to seek or knowingly collect information from Minors. In the event that we discover the collection of such information, we will promptly take steps to remove it from our records. If you are aware of any Personal Information collected from a Minor using our Service, please inform us at [email protected].

II. Types of Personal Information Collected and Collection Methods 'Personal Information' refers to any data related to an individual that directly identifies that person, or that could reasonably be used to identify the person when combined with other data from any source. We do not categorize data as Personal Information if it cannot be used to distinctly identify an individual. This includes data that has been de-identified, pseudonymized, anonymized, or aggregated regarding you or other users. Furthermore, when we de-identify your Personal Information, we pledge to keep this data in a de-identified state

A. Information Provided by You

1. Contact Details: This includes your first and last name, email address, billing and mailing addresses, and phone number. .

2. Demographic Data: Information such as your city, state, zip code, biological sex, and age.

3. Profile Information: This encompasses the username and password you create for your online account with us, your preferences, participation in our surveys, and any additional information you include in your account profile.

4. Health-Related Information: Details regarding your mental health conditions or diagnoses, pregnancy status, usage of specific medications, symptoms related to your health condition, and other health information you voluntarily provide through our website’s initial candidate survey. The responses from this survey assist us in determining our service availability in your state and your eligibility. Your survey responses are not shared with third-party advertising or marketing programs; however, some marketing and advertising services are automatically informed when a survey is completed for business analytics and marketing purposes.

5. Communication Records: This includes our exchanges when you contact us via email, phone, text, social media, or other direct communication channels.

6. Transactional Data: Information necessary to fulfill your orders through the Service, such as order numbers and transaction history. Please note that all financial and credit card information is processed and stored by our payment processing partner, Stripe.

7. Marketing Preferences: Your preferences regarding receiving marketing communications from us and your interaction with these communications

B. Information Collected Automatically; Cookies and Tracking Technologies

Our Service obtains certain information about you from companies that supply us with such data as part of their business dealings with us. This includes entities like Meta, Google Analytics, Google Ads, Hotjar, Impact, Microsoft Bing Ads, Stripe, Twitter Ads, and other similar tools. These organizations may automatically record device data, online activity, and geolocation information.

1. Analytics: We collaborate with analytics providers to track online activities. This helps us understand the number of unique visitors to our Service and how users interact with it.

2. Advertising: We also partner with advertising networks. They may track your online behavior to gauge the effectiveness of ads, enabling them to present personalized advertisements or offers. These third parties utilize cookies, web beacons, device identifiers, and other technologies to gather data about your use of our Services and other websites or mobile apps. The collected information may include your IP address, browser type, mobile network details, pages visited, actions on our website and mobile app, time spent on pages or in apps, clicked links, and conversion information. This data helps us recognize if you have previously visited our Service, remember your preferences, monitor the Service's usage statistically, and deliver targeted advertising based on your interests.

3. Conversion Tracking: When you purchase a service from our website, technologies like web beacons, pixels, or APIs from our service providers and marketing partners may capture and transmit conversion data. This is crucial for evaluating the success of advertising campaigns and guiding future advertising strategies.

4. Session Replay Technologies: We utilize software code to track user interactions with our Service. These session replays include users' clicks, app touches, mouse movements, and scrolls. This assists us in optimizing our website and understanding user engagement.

III. Utilization of Your Information

A. Delivery of Service. Your Personal Information may be used to:

- Ensure the provision, operation, protection, updating, and enhancement of the Service and our business.

- Create and sustain your user profile within the Service. - Facilitate the processing and purchase of services ordered through the portal.

- Communicate with you regarding the Service. This includes sending you announcements, updates, security alerts, as well as support and administrative messages.

- Understand your needs and interests to tailor your experience with the Service and our communications.

- Provide support for the Service, addressing your inquiries, questions, and feedback

B. Marketing, Advertising, and Analytics

We, along with our advertising partners, may use your Personal Information for marketing, advertising, and analytics purposes:

1. Interest-Based Advertising: We collaborate with advertising and social media companies utilizing cookies and similar technologies to gather data about your interactions over time on the Service and other websites. This information is used to display online ads that are likely to interest you. Our partners in this include, but are not limited to:

- Meta Platforms: We utilize Meta Platforms (including Facebook and Instagram), a web analytics and advertising service. The data collected by Meta is stored and processed by them and may be linked to your Facebook or Instagram account for their own and others' advertising uses, as described in Meta’s Data Policy available at [https://www.facebook.com/about/privacy/](https://www.facebook.com/about/privacy/). You can manage the information shared through your Meta accounts at [https://www.facebook.com/about/ads](https://www.facebook.com/about/ada).

- Google Analytics and Google Ads: We use Google Analytics for web analytics and Google Ads for online advertising, both services provided by Google, Inc. Google's data usage is detailed at [www.google.com/policies/privacy/partners/](www.google.com/policies/privacy/partners/). More information on Google Analytics can be found at [www.google.com/analytics/learn/privacy.html](www.google.com/analytics/learn/privacy.html). To control information shared via Google Ads, visit [www.google.com/settings/ads](www.google.com/settings/ads)and the Google Ads Opt-out Browser Add-on at [https://tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout)

- Microsoft Bing Ads: Bing Ads, an online advertising service, is used for advertising and analyzing the performance of our campaigns. Details on Bing’s data use are in the “Microsoft Privacy Statement” at [https://privacy.microsoft.com/en-us/privacystatement](https://privacy.microsoft.com/en-us/privacystatement). To opt out of personalized Bing advertising, visit [https://account.microsoft.com/privacy/ad-settings](https://account.microsoft.com/privacy/ad-settings)

- Impact Radius: We use Impact Radius for web analytics and affiliate advertising. Their privacy practices are outlined at [https://impact.com/privacy-policy/](https://impact.com/privacy-policy/)

- Twitter: Twitter Ads is used for advertising and campaign analysis. Twitter's privacy practices are detailed at [https://twitter.com/en/privacy](https://twitter.com/en/privacy). Control over information shared via Twitter Ads is available at [https://privacy.twitter.com/en](https://privacy.twitter.com/en).

C. Compliance and Protection

We utilize your Personal Information for the following compliance and protection purposes:

1. Legal Compliance: To adhere to applicable laws, respond to lawful requests and legal processes, such as answering subpoenas or complying with requests from government authorities. This also includes enforcing our agreements, terms of use, and other applicable policies, responding to emergencies, or safeguarding the rights, property, safety, or security of Future Psych Solutions, our Service users, or the public, as authorized or required by law.

2. Internal Auditing: To audit our internal processes for compliance with legal, contractual requirements and to enforce the terms and conditions governing the Service.

3. Prevention of Malfeasance: To prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft.

D. Creating Anonymized, Pseudonymized, Aggregated, or De-identified Information

We may transform your Personal Information into an anonymized, pseudonymized, aggregated, or de-identified format by eliminating details (like your name, email address, or identifiable tracking markers) that make the data personally identifiable to you. This process is undertaken as part of our business operations and may be shared with other parties for lawful business purposes. It also aids in the research and development of new products or services.

IV. Parties to Whom We Disclose Your Information

We may share your Personal Information with the following entities, as further detailed in this Policy:

1. Affiliated Medical Groups: To provide healthcare services to you, in alignment with this Policy.

2. Service Providers: Organizations that offer services on our behalf or assist in operating the Service or our business, such as hosting, system maintenance and improvement, customer support, order fulfillment, email delivery, and website analytics. Our service providers may process data we collect or that is collected for us. We take steps to ensure these providers do not disclose, use, or share identifiable data beyond what is necessary for our processing activities or as legally permitted or required.

3. Payment Processors: Payment card information used for purchases on the Service is directly collected and processed by our payment processors, like Stripe.

4. Advertising Providers: Advertising companies for interest-based advertising purposes as described above.

5. Business and Marketing Providers: Entities with whom we engage in joint ventures, marketing partnerships, or affiliate relationships that may promote, recommend, or advertise our Service.

6. Professional Advisors: Advisors such as lawyers, auditors, bankers, and insurers, as necessary for the professional services they provide to us.

7. Authorities and Others: Law enforcement and government authorities as necessary for the compliance purposes outlined above.

8. Business Transferees: Parties involved in business transactions such as corporate divestitures, mergers, consolidations, acquisitions, reorganizations, or asset or equity interest sales, including in bankruptcy or similar proceedings.

9. Authorized or Requested by You: We may disclose your Personal Information to entities or individuals as authorized or requested by you.

10. Selling Personal Information: We do not sell, in the traditional sense (i.e., in exchange for money), any Personal Information provided to us